Stories · Creativity · LegacyMartin Eads Pixel & Paper House, LLC

Customer care

Everything you need to enjoy your purchase.

Use this guide for digital downloads, printing, personal-use licensing, refunds, and help with your order.

Digital downloads

Receiving your files

Digital products will be delivered after payment when checkout is activated. Save a backup copy of every file and check the product description for included PDF, PNG, DOCX, or editable formats.

Printing guide

Print beautifully at home or professionally

Print PDFs at 100% or “Actual Size” unless the product gives different instructions. Choose the listed paper size, use high-quality settings, and test one page before printing the full product. A local print shop can help with binding, trimming, and heavier paper.

License information

Personal use unless stated otherwise

Your purchase is for the buyer’s personal use. You may print copies for yourself, but you may not resell, redistribute, upload, share, or claim the original files or artwork as your own. Products sold with a separate commercial license will say so clearly.

Returns and refunds

We want you to feel confident ordering

Because digital files cannot be returned after delivery, digital purchases are generally final. If a file is damaged, incomplete, or different from its description, contact us so we can make it right. Physical-product return terms will be displayed before those products become available.

Privacy

Your information should be treated with care

Contact and order information will be used to answer your request, deliver purchases, and provide customer service. Payment details will be handled by the secure payment provider selected for the store and will not be stored directly on this website.

Website terms

Clear expectations for using our products

Product descriptions identify the files, formats, sizes, and usage rights included with each purchase. Customers are responsible for confirming that their device, software, printer, or chosen print service supports the listed formats. Copyright and ownership remain with Martin Eads Pixel & Paper House, LLC and the credited authors or creators. Purchasing a product does not transfer copyright.

Frequently asked questions

Quick answers before you order

Where do I purchase products?
All purchases are completed securely through our Shopify store.

Are digital products shipped?
No. Digital products are delivered electronically after checkout. Physical products will be clearly labeled when available.

Can I print a digital journal more than once?
Yes, for your own personal use unless the listing includes different license terms.

Where can I get help?
Email info@martineadshouse.com and allow up to two business days for a reply.